Kort bericht: klacht

A short complaint message of 40–80 words to a company or organisation: what went wrong, which order or agreement, and what you expect — firm, but businesslike.

5 of our 16 short B2 writing tasks are complaints: a course paid for but not accessible, a bike delivered in the wrong size, an office order two weeks late, building noise before seven in the morning, a debit for a subscription already ended. Each names three points, and they follow one pattern: describe the problem, refer to the order or agreement, and say what you expect. Three of the five ask for a concrete term or date. The difficulty is not the grammar but the balance: the complaint must be unmistakable while the tone stays businesslike.